Upgrade
NHFCU Upgrade
You asked and we listened. In 2025, we are delivering beyond expectations, beginning with a system upgrade in June. This fall, we will wrap up our improvements with further upgrades to our e-branch and mobile services. You will find basic upgrade info on this page and more specific information listed by service below.
e-branch, mobile, and DirectLine services will be unavailable May 31 – June 2, 2025.
All NHFCU offices will be closed Monday, June 2.
Watch for updates on new and improved e-branch and mobile services in July & August along with the important steps for you.
Here are some cool things you will see with our June upgrade:
- Mortgage holders: your mortgage information will be on the same statement as your other NHFCU accounts – no more tracking separate statements!
- New, improved DirectLine with a new “direct line” – 888-782-0560
- If you have “multiple” savings accounts or everything clubs, you will now see them listed as “purpose savings” when you look online or on your statements. Everything else functions the same and there are no rates or fees added to the accounts. We are only changing the way you refer to the accounts.
- If you have been receiving electronic statements, you will receive paper statements again in June. That’s because our system upgrade lets us send you e-notices as well as e-statements. But, we need you to log in to e-branch to accept the new electronic statements and documents agreement. Do it soon – the $1.50 fee for paper statements will return with October statements. Enroll the next time you log in!
- Watch for more details in the coming months about the exciting upgrades to the e-branch and mobile experiences this fall.
Click the links below for more details and FAQs.
Below are general questions and answers about our upgrade:
| Why are you upgrading? | To modernize and improve your experience with us. |
| You’re doing this on the first of the month? But, I pay my bills then – how will I know how much money I have? | We recommend reviewing your balances and recent account history before the system is unavailable. Maintain records for your transactions and their amounts while the system is unavailable. You can still write checks and use your debit card. Just maintain records to track your balances through the weekend. We expect everything you do will appear in your account by June 2. |
| You changed my account number and even renamed it… Why? | Everything else functions the same. There are no new rates or fees added to your accounts. We have changed how we refer to these accounts so you can rename them to suit your purpose. If you have “multiple” savings accounts or everything clubs, you will now see them listed as “purpose savings” when you look online or on your statements. If you look closely at your accounts, you may also note the “suffix changes” – all transitioning as part of our system upgrade. Everything else functions the same. Your membership number is the same. The only differences are in account suffixes. There are no new rates or fees added to the accounts. We are only changing how these accounts are named and how the accounts appear on your statements and online. |
| How will I access my accounts when you are closed for this transition? | You can access your account at ATMs, or by using your VISA debit or credit card. If you have a checking account, you can always write checks. If you do not typically write or use checks, contact us at (603)224-7731 for a complimentary set of 8 checks so you will have an alternative form of payment. You can also obtain product and service information from our website at www.nhfcu.org/upgrade during the transition. |
| I have automatic payments coming from my NHFCU account to pay others, like my mortgage June 1st. Will my payments still be made? | Although our offices are closed, these transactions will be processed when we complete our transition. We do not anticipate you will experience any negative consequences with other vendors because of this upgrade. Note on recurring payments: payments made or received through TransferNow via e-branch (this is not Bill Payer but a bank-to-bank transfer service): These transactions will need to be re-established by you in June through e-branch because of changes related to how account numbers come across. |
| Are my accounts secure? How safe is this process? | Yes, your accounts and your personal information is secure. The safety and security of your accounts and your personal information is always paramount to us. Our upgrade uses the latest advances in data security. In addition, your funds are insured by the National Credit Union Administration per individual for up to $250,000. |
| Will my debit card still work when you are closed? | Yes! |
| How can I access my money, make deposits, make loan payments when you are closed? (ATM, night drop). | You will be able to withdraw cash at ATMs and use your debit card like you do now. You will be unable to view your balances when completing these transactions. |
| Will I still be able to move money from my other financial institution? | Yes, but no funds will be moved while our systems are being upgraded. They will post to your accounts once complete. |
| How can I check my balance? | You will not have access to balance information between May 31 and June 2. |
| What do I do if I get fraud on my debit card and your office closed? Call the after-hours number to report it: | In U.S. (800) 472-3272, Outside U.S. (410) 581-9994 (collect) |
| Will online banking/the mobile app be down? | These systems will be unavailable from May 31 – June 2. |
| Does this mean we will be able to do deposits at the ATM? | No, this upgrade does not include adding depository ATMs. |
| Will your hours change? | We do not have plans to change our hours. |
| Will your online banking work while the branch is closed? | No, our online systems will be unavailable from May 31 – June 2. |
| If the branch is closed and I need to make a deposit to cover a fee before it happens, if I deposit it to the night drop, can I have the fee returned as a courtesy? | If you are charged and believe it would not have occurred if our systems were available, please contact us directly through secure email or call a representative at (603) 224-7731. |
| Are you sure you will only be closed one day and not more? | Yes. We are comfortable that we will complete our upgrade being closed for just one day. |
| Why are you doing an upgrade? Is my money not safe? | Your money is as safe as it’s always been with us! We are upgrading our systems so we can improve our services and expand and enhance our product offerings. Oh, and improve how quickly we can respond to your questions. |
| How can I do a travel notice if I’m going on vacation that day? | Do it in advance of May 29th. |
| Does this affect any scheduled transfers/ACH I have set up either before the date of closing or after in the same week? | There is more than one question here. We expect ACH transactions and scheduled transfers to be processed properly for you. If you use our TransferNow service through e-branch, and have recurring payments scheduled for May 29 or later, those will need to be re-established by you after June 2. There are some changes to account numbers that require you to re-establish this. |
| Will I need a new account number? | No. Your primary member number (account number) remains the same. You may note that some suffixes are different. BUT, we are not changing any account structures or set ups. |
| Will my payroll still go direct deposit? | Yes, as long as you do not discontinue it! |
