Upgrade
NHFCU Upgrade
You asked and we listened. In 2025, we are delivering beyond expectations, beginning with a system upgrade in June. We will then wrap up our improvements with further upgrades to our e-branch and mobile services. You will find basic upgrade info on this page and more specific information listed by service below.
Here are some cool things from our June upgrade:
- New, improved DirectLine with a new “direct line” – 888-782-0560
- If you have “multiple” savings accounts or everything clubs, you will now see them listed as “purpose savings” when you look online or on your statements. Everything else functions the same and there are no rates or fees added to the accounts. We are only changing the way you refer to the accounts.
- If you have been receiving electronic statements, you will receive paper statements again in June. That’s because our system upgrade lets us send you e-notices as well as e-statements. But, we need you to log in to e-branch to accept the new electronic statements and documents agreement. Do it soon – the $1.50 fee for paper statements will return with October statements. Enroll the next time you log in!
Click the links below for more details and FAQs.
Below are general questions and answers about our upgrade:
| Why are you upgrading? | To modernize and improve your experience with us. |
| You changed my account number and even renamed it… Why? | Everything else functions the same. There are no new rates or fees added to your accounts. We have changed how we refer to these accounts so you can rename them to suit your purpose. If you have “multiple” savings accounts or everything clubs, you will now see them listed as “purpose savings” when you look online or on your statements. If you look closely at your accounts, you may also note the “suffix changes” – all transitioning as part of our system upgrade. Everything else functions the same. Your membership number is the same. The only differences are in account suffixes. There are no new rates or fees added to the accounts. We are only changing how these accounts are named and how the accounts appear on your statements and online. |
| Are my accounts secure? How safe is this process? | Yes, your accounts and your personal information is secure. The safety and security of your accounts and your personal information is always paramount to us. Our upgrade uses the latest advances in data security. In addition, your funds are insured by the National Credit Union Administration per individual for up to $250,000. |
| What do I do if I get fraud on my debit card and your office closed? Call the after-hours number to report it: | In U.S. (800) 472-3272, Outside U.S. (410) 581-9994 (collect) |
| Does this mean we will be able to do deposits at the ATM? | No, this upgrade does not include adding depository ATMs. |
| Will your hours change? | We do not have plans to change our hours. |
| If the branch is closed and I need to make a deposit to cover a fee before it happens, if I deposit it to the night drop, can I have the fee returned as a courtesy? | If you are charged and believe it would not have occurred if our systems were available, please contact us directly through secure email or call a representative at (603) 224-7731. |
| Why are you doing an upgrade? Is my money not safe? | Your money is as safe as it’s always been with us! We are upgrading our systems so we can improve our services and expand and enhance our product offerings. Oh, and improve how quickly we can respond to your questions. |
| Will I need a new account number? | No. Your primary member number (account number) remains the same. You may note that some suffixes are different. BUT, we are not changing any account structures or set ups. |
