Mortgage Statement Upgrade
NHFCU Upgrade: Mortgage Statement FAQ
To provide all our members a better Mortgage document experience we have made changes to our Mortgage statements. To make the upgrade process as smooth as possible we have created a list of frequently asked questions about the Mortgage statements upgrades with easy-to-understand answers.
Please check out the questions and answers below. If you can’t find the answer to your question here, please reach out.
Last updated: July 16, 2025
| Why is my mortgage information incorrect? | We are aware of this issue and it will be resolved with our system upgrade. After 6/6/2025 your mortgage balance online will be accurate. Thank you for your patience. |
| Can NHFCU see the correct information on my mortgage balance internally? | Yes, our internally systems are 100% accurate. We can see the correct mortgage balance. Thank you for your patience as we upgrade our user systems. |
| How can I verify my mortgage payment will pull on the 1st when it’s due? Especially if it doesn’t show in online banking. | All transactions will be posted on the date they were scheduled to occur. While you may not be able to see your NHFCU mortgage right away, the payments will be posted on the proper date when it is back online. |
