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Directline Upgrade

NHFCU Upgrade: Directline FAQ

To provide all our members a better Directline experience we have made changes to Directline. To make the upgrade process as smooth as possible we have created a list of frequently asked questions about the Directline upgrades with easy-to-understand answers.

Please check out the questions and answers below. If you can’t find the answer to your question here, please reach out.

Last updated: July 16, 2025

Is my username the same?Yes, your username is the same as in was before June 1st.
Is my password the same?No, you will need to change your password. Please call us to change your password.
Is the Directline phone number changing?Yes. There is only one number to call to reach Directline: (888) 782-0560.

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