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FAQ – Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page. Here you will find helpful video tutorials with step-by-step instructions on how to do nearly anything in online and mobile banking. Use the search tool to type in what you are looking for help with and you will be supplied with video options that best match you search terms. All videos available at this time are listed below in order of most requested.
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Setting Up Alerts in Online Banking
Setting Up Alerts in Online Banking

If you set up online banking alerts you will receive text messages or emails alerting you of transactions made on

click play to watch Applying for a Loan Online
Applying for a Loan Online

If you are interested in finding out more information on any of our loan products or applying, this video is for you!

Getting to know the NHFCU Mobile Banking App
Getting to know the NHFCU Mobile Banking App

In this 30-minute webinar, we will take you through many of the exciting features of our Mobile Banking App!

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Turning Cards Off and On Using Mobile App

If you have lost your debit card or think it was stolen or compromised, you can turn it off in our NHFCU mobile app.

News, Alerts, and Events

Voted Best Credit Union 17 Years Running

Thank you to our dedicated members and incredible employees for helping us earn the title of Best Credit Union! We are deeply grateful for

Read more August 11, 2025
Still receiving paper statements?

Enroll in e-statements & e-notices NOW. With our system upgrade, everyone who prefers free e-statements needs to accept our updated e-statement and e-notices

Read more August 11, 2025
Scammy texts offering “refunds” for Amazon purchases

Article by BCP Staff at FTC.gov Scammers are pretending to be Amazon again. This time, they’re sending texts claiming there’s a problem with something

Read more August 11, 2025
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NHFCU – Capital Area’s Favorite Credit Union
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