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FAQ – Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page. Here you will find helpful video tutorials with step-by-step instructions on how to do nearly anything in online and mobile banking. Use the search tool to type in what you are looking for help with and you will be supplied with video options that best match you search terms. All videos available at this time are listed below in order of most requested.
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Paying Your New Auto Loan Using Your Current Bank or Credit Union’s Online Bill Pay

Follow these quick simple steps to use the online bill pay feature at your current bank or credit union to pay your

Setting Up E-Statements
Setting Up e-statements

DID YOU KNOW? e-statements are safer than paper statements? HOW IS THAT POSSIBLE? We don’t e-mail you a statement, we e-mail you a notification

How to Sign up for e-branch

Follow these quick and easy steps to set yourself up for FREE online banking!

Setting Up Alerts in Online Banking
Setting Up Alerts in Online Banking

If you set up online banking alerts you will receive text messages or emails alerting you of transactions made on

click play to watch Applying for a Loan Online
Applying for a Loan Online

If you are interested in finding out more information on any of our loan products or applying, this video is for you!

Getting to know the NHFCU Mobile Banking App
Getting to know the NHFCU Mobile Banking App

In this 30-minute webinar, we will take you through many of the exciting features of our Mobile Banking App!

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Turning Cards Off and On Using Mobile App

If you have lost your debit card or think it was stolen or compromised, you can turn it off in our NHFCU mobile app.

News, Alerts, and Events

Employee of the Quarter – Ed Hieber

We’re excited to celebrate Ed Hieber’s outstanding performance! Ed earned several nominations from his coworkers for Employee of the Quarter. If you’ve never

Read more April 24, 2025
The Early Bird Gets the Worm. Start the HELOC application process today!

Home equity loans allow you to borrow money based on the value of your home to make home improvements or finance other large

Read more February 21, 2025
Happy Retirement to Branch Manager Val Anderson

Congratulations to Valerie (Val) Anderson on her retirement! Val joined NHFCU in 2024 after spending more than 20+ years in the banking and finance

Read more February 14, 2025
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NHFCU – Capital Area’s Favorite Credit Union
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