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FAQ – Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page. Here you will find helpful video tutorials with step-by-step instructions on how to do nearly anything in online and mobile banking. Use the search tool to type in what you are looking for help with and you will be supplied with video options that best match you search terms. All videos available at this time are listed below in order of most requested.
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Paying Your New Auto Loan Using Your Current Bank or Credit Union’s Online Bill Pay

Follow these quick simple steps to use the online bill pay feature at your current bank or credit union to pay your

Setting Up E-Statements
Setting Up e-statements

DID YOU KNOW? e-statements are safer than paper statements? HOW IS THAT POSSIBLE? We don’t e-mail you a statement, we e-mail you a notification

How to Sign up for e-branch

Follow these quick and easy steps to set yourself up for FREE online banking!

Setting Up Alerts in Online Banking
Setting Up Alerts in Online Banking

If you set up online banking alerts you will receive text messages or emails alerting you of transactions made on

click play to watch Applying for a Loan Online
Applying for a Loan Online

If you are interested in finding out more information on any of our loan products or applying, this video is for you!

Getting to know the NHFCU Mobile Banking App
Getting to know the NHFCU Mobile Banking App

In this 30-minute webinar, we will take you through many of the exciting features of our Mobile Banking App!

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Turning Cards Off and On Using Mobile App

If you have lost your debit card or think it was stolen or compromised, you can turn it off in our NHFCU mobile app.

News, Alerts, and Events

Vote for us in the Cappies

For the last 16 years, we have had the honor of being the Capital Area's Favorite Credit Union. We wear the title with

Read more May 9, 2025
NHFCU System Upgrade

Delivering beyond your expectations! We're excited to share that NHFCU is moving forward to better meet your financial needs, delivering the service you

Read more May 9, 2025
Join us for Hero Pups at NHFCU

Stop in Friday, May 23rd to visit with Hero Pups! Hero Pups is a New Hampshire-based, non-profit organization that pairs support dogs with veterans and

Read more May 9, 2025
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NHFCU – Capital Area’s Favorite Credit Union
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