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Alert: A system outage is affecting TruStage

Alert: A system outage is affecting TruStage, one of our insurance partners. TruStage, NH Federal Credit Union, and our other partners do not reach out to you for personal information or banking account details. Stay alert to keep your accounts secure.

For the most up-to-date information on this incident visit TruStage’s Outage Information page for CU members at Individuals – File a new claim or start a withdrawal.

If you would like to speak to someone at TruStage please call 844.958.8910.

If you ever see suspicious activity on your NHFCU account or receive messages or links asking for the personal info, contact us immediately.

New Year's Holiday Hours

New Year’s Holiday Hours:

- New Year’s Eve – Thursday, December 31, 2026 | Open: 9:00AM – 1:00PM
- New Year’s Day – Friday, January 1, 2027 | CLOSED

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Allpoint ATM’s closest to our office include:

Allpoint Walgreens – 142 Loudon Rd, Concord, NH 03301 (1.03 Miles away)
Allpoint CVS – 157 Loudon Rd, Concord, NH 03301 (1.07 Miles away)
Allpoint Speedway- 15 Hall St, Concord, NH 03301 (1.09 Miles away)
Allpoint CVS – 4 Hall St, Concord, NH 03301 (1.11 Miles away)
Allpoint Circle K – 231 Loudon Rd, Concord, NH 03301 (1.52 Miles away)
Allpoint Target – 80 Damante Dr, Concord, NH 03301 (1.79 Miles away)

Find more Allpoint locations here: Allpoint ATM Locator

Christmas Hours

Christmas Hours:

Christmas Eve – Thursday, December 24 | Open 9:00AM – 1:00PM
Christmas Day – Friday, December 25 | CLOSED

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Allpoint ATM’s closest to our office include:

Allpoint Walgreens – 142 Loudon Rd, Concord, NH 03301 (1.03 Miles away)
Allpoint CVS – 157 Loudon Rd, Concord, NH 03301 (1.07 Miles away)
Allpoint Speedway- 15 Hall St, Concord, NH 03301 (1.09 Miles away)
Allpoint CVS – 4 Hall St, Concord, NH 03301 (1.11 Miles away)
Allpoint Circle K – 231 Loudon Rd, Concord, NH 03301 (1.52 Miles away)
Allpoint Target – 80 Damante Dr, Concord, NH 03301 (1.79 Miles away)

Find more Allpoint locations here: Allpoint ATM Locator

Thanksgiving Hours

Thanksgiving Hours: Wednesday, November 25 | Open 9:00AM – 1:00PM & Thanksgiving Day – Thursday, November 26 | CLOSED

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Allpoint ATM’s closest to our office include:

Allpoint Walgreens – 142 Loudon Rd, Concord, NH 03301 (1.03 Miles away)
Allpoint CVS – 157 Loudon Rd, Concord, NH 03301 (1.07 Miles away)
Allpoint Speedway- 15 Hall St, Concord, NH 03301 (1.09 Miles away)
Allpoint CVS – 4 Hall St, Concord, NH 03301 (1.11 Miles away)
Allpoint Circle K – 231 Loudon Rd, Concord, NH 03301 (1.52 Miles away)
Allpoint Target – 80 Damante Dr, Concord, NH 03301 (1.79 Miles away)

Find more Allpoint locations here: Allpoint ATM Locator

CLOSED for Veterans Day – Wednesday, November 11th

Our office will be CLOSED for Veterans Day – Wednesday, November 11th

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Allpoint ATM’s closest to our office include:

Allpoint Walgreens – 142 Loudon Rd, Concord, NH 03301 (1.03 Miles away)
Allpoint CVS – 157 Loudon Rd, Concord, NH 03301 (1.07 Miles away)
Allpoint Speedway- 15 Hall St, Concord, NH 03301 (1.09 Miles away)
Allpoint CVS – 4 Hall St, Concord, NH 03301 (1.11 Miles away)
Allpoint Circle K – 231 Loudon Rd, Concord, NH 03301 (1.52 Miles away)
Allpoint Target – 80 Damante Dr, Concord, NH 03301 (1.79 Miles away)

Find more Allpoint locations here: Allpoint ATM Locator

CLOSED for Columbus Day/Indigenous Peoples’ Day – Monday, October 12th

Our office will be CLOSED for Columbus Day/Indigenous Peoples’ Day – Monday, October 12th

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Allpoint ATM’s closest to our office include:

Allpoint Walgreens – 142 Loudon Rd, Concord, NH 03301 (1.03 Miles away)
Allpoint CVS – 157 Loudon Rd, Concord, NH 03301 (1.07 Miles away)
Allpoint Speedway- 15 Hall St, Concord, NH 03301 (1.09 Miles away)
Allpoint CVS – 4 Hall St, Concord, NH 03301 (1.11 Miles away)
Allpoint Circle K – 231 Loudon Rd, Concord, NH 03301 (1.52 Miles away)
Allpoint Target – 80 Damante Dr, Concord, NH 03301 (1.79 Miles away)

Find more Allpoint locations here: Allpoint ATM Locator

CLOSED for Labor Day – Monday, September 7th

Our office will be CLOSED for Labor Day – Monday, September 7th

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Allpoint ATM’s closest to our office include:

Allpoint Walgreens – 142 Loudon Rd, Concord, NH 03301 (1.03 Miles away)
Allpoint CVS – 157 Loudon Rd, Concord, NH 03301 (1.07 Miles away)
Allpoint Speedway- 15 Hall St, Concord, NH 03301 (1.09 Miles away)
Allpoint CVS – 4 Hall St, Concord, NH 03301 (1.11 Miles away)
Allpoint Circle K – 231 Loudon Rd, Concord, NH 03301 (1.52 Miles away)
Allpoint Target – 80 Damante Dr, Concord, NH 03301 (1.79 Miles away)

Find more Allpoint locations here: Allpoint ATM Locator

Closed Friday July 3rd & Saturday, July 4th

Our office will be CLOSED for Independence Day – Friday July 3rd & Saturday, July 4th

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Allpoint ATM’s closest to our office include:

Allpoint Walgreens – 142 Loudon Rd, Concord, NH 03301 (1.03 Miles away)
Allpoint CVS – 157 Loudon Rd, Concord, NH 03301 (1.07 Miles away)
Allpoint Speedway- 15 Hall St, Concord, NH 03301 (1.09 Miles away)
Allpoint CVS – 4 Hall St, Concord, NH 03301 (1.11 Miles away)
Allpoint Circle K – 231 Loudon Rd, Concord, NH 03301 (1.52 Miles away)
Allpoint Target – 80 Damante Dr, Concord, NH 03301 (1.79 Miles away)

Find more Allpoint locations here: Allpoint ATM Locator

CLOSED Juneteenth – Friday, June 19

Our office will be CLOSED Juneteenth – Friday, June 19

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Allpoint ATM’s closest to our office include:

Allpoint Walgreens – 142 Loudon Rd, Concord, NH 03301 (1.03 Miles away)
Allpoint CVS – 157 Loudon Rd, Concord, NH 03301 (1.07 Miles away)
Allpoint Speedway- 15 Hall St, Concord, NH 03301 (1.09 Miles away)
Allpoint CVS – 4 Hall St, Concord, NH 03301 (1.11 Miles away)
Allpoint Circle K – 231 Loudon Rd, Concord, NH 03301 (1.52 Miles away)
Allpoint Target – 80 Damante Dr, Concord, NH 03301 (1.79 Miles away)

Find more Allpoint locations here: Allpoint ATM Locator

Tips for logging into e-branch

Our upgraded e-branch is now available. Logging in for the first time after March 17th, 2026: Enter your current username. For the password, enter the last six (6) digits of the primary account holder’s Social Security Number (SSN). For the complete step-by-step log in instructions please visit our FAQ page at NHFCU.org/upgradeFAQ.

Thank you for your patience.

URGENT SCAM ALERT

URGENT SCAM ALERT

We have seen a surge in “Imposter Scams” where criminals pose as government officials to steal tens of thousands of dollars. These scammers use extreme pressure, threatening legal action or harm to family members to force immediate action.

Red Flags to Watch For:

Demands for Cash: Instructions to withdraw large sums of money immediately.
Enforced Secrecy: Being told NOT to tell family or bank staff about the transaction.
Fabricated Stories: Claims that your accounts are compromised or that you are part of a “secret investigation.”

If someone you don’t know threatens you, accuses you of wrongdoing, demands urgency, secrecy, and cash, it is a scam.

Important Note: No legitimate organization or government body will ever ask you to lie to your bank or use threats against your family to facilitate a transaction.

Click here for the full article https://nhfcu.org/fraud-and-security/

Lobby Closed Tuesday 11/4/25

Our lobby will be closed Tuesday 11/4. We kindly ask that you use our drive-thru or contact our Call Center which will both be open normal hours 9am – 5pm. We apologize for any inconvenience.

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7. You can also access 55,000 surcharge-free ATMs through Allpoint.

Payment System Temporarily Offline for Maintenance

Attention Members:

Our online loan payment system is temporarily unavailable due to a service outage. We are working closely with our payment processor to resolve the issue as quickly as possible. We expect the system to be back online later today. Please check back for updates.

Please note: All loans have a 15-day grace period before a late fee is assessed.

Our Lee office will be closed today, Friday, September 5th.

This closure is due to staffing issues.

We apologize for any inconvenience.

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7. You can also access 55,000 surcharge-free ATMs through Allpoint.

Lobbies Closing at 3pm on 8/12/25

NHFCU’s lobbies will be closing at 3pm on Tuesday, August 12th. Our drive-thru in Concord will be open until 5pm.

Thank you for your understanding.

NHFCU Offices Closed Today for System Upgrade

NHFCU offices are closed today, Monday, June 2nd, 2025, for a system upgrade.

Online Banking (e-branch/Mobile App) and Directline will also be unavailable today.

We apologize for any inconvenience.

Stay informed: visit nhfcu.org/upgrade for answers for frequently asked questions.

We appreciate your patience as we enhance your experience.

NHFCU System Upgrade

Important Dates:

• May 31st – June 2nd, 2025: online banking (e-branch/mobile app) and DirectLine will be unavailable.

• Monday, June 2nd, 2025: All NHFCU branches are closed.

Stay informed: visit nhfcu.org/upgrade for answers for frequently asked questions.

We appreciate your patience as we enhance your experience.

System Upgrade

Important Dates:

• May 31st – June 2nd, 2025: online banking (e-branch/mobile app) and DirectLine will be unavailable.

• Monday, June 2nd, 2025: All NHFCU branches are closed.

Stay informed: visit nhfcu.org/upgrade for answers for frequently asked questions.

We appreciate your patience as we enhance your experience.

NHFCU System Upgrade

Important Dates:

• May 31st – June 2nd, 2025: online banking (e-branch/mobile app) and DirectLine will be unavailable.

• Monday, June 2nd, 2025: All NHFCU branches are closed.

Stay informed: visit nhfcu.org/upgrade for answers for frequently asked questions.

We appreciate your patience as we enhance your experience.

DirectLine technical issues

We appreciate your patience as we are experiencing technical issues with our DirectLine Telephone transaction service and are working with our vendor to resolve it.

Weather Closing

URGENT WEATHER ALERT: NHFCU Concord location will be closing early today at 10:30 AM due to inclement weather.

Please note the following:

The lobby at Airport Road is currently closed.
Drive-thru service will remain open until 10:30 AM.
Lee offices are closed on Saturdays

Thank you for your understanding. Please stay safe.

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7, along with 55,000 surcharge-free ATMs through Allpoint.

Be safe everyone.

IMPORTANT REMINDER-Spoofing Scam

An important reminder: Be cautious about calls seemingly coming from NHFCU requesting your full account or debit card numbers, etc. Fraudsters are known to “spoof” information to appear legit on caller IDs. NHFCU reps and our fraud monitoring services will not ask you for complete account numbers, PINs, etc. If you question the validity of a call, please contact us directly.

NOTICE: Delayed Opening Monday, March 17th

NOTICE: Our Airport Road lobby and drive-up will have a delayed opening until 12:00 noon on Monday, March 17. We are undergoing building maintenance that impacts our first-floor lobby. This means transactions (including the drive-up) and in-person meetings will not be available at Airport Rd on the morning of Monday, March 17. Our Call Center will be available during this time. As always, for your 24/7 convenience, we offer mobile deposit, bill payer, and DirectLine, along with e-branch and 55,000 surcharge-free ATMs worldwide through Allpoint, including over a dozen locations in Concord.

Thank you for your patience.

Airport Rd Office Closed March 1, 2025

An unexpected issue with our building required us to close our office Saturday, March 1. We apologize for any inconvenience. Our Call Center is available until 12 Noon and ATMs, DirectLine, and online services are available.

NOTICE: Offices Closing Early

Due to the inclement weather, all NHFCU locations will be closing at 12 noon today.

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7, along with 55,000 surcharge-free ATMs through Allpoint.

Be safe everyone.

Notice: New Year's Eve/Day Hours

Notice:

2025

New Year’s Eve Wednesday, December 31st, open 9:00AM – 1:00PM

2026

New Year’s Day Thursday, January 1 | CLOSED

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Premium vector design for posters, banners, calendar and greetings. stock illustration

NOTICE: Christmas Holiday Hours

Notice:

Christmas Eve Wednesday, December 24th, 9:00AM – 1:00PM
Christmas Day Thursday, December 25th, CLOSED

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

NOTICE: Thanksgiving Holiday Hours

Notice:

Thanksgiving Eve, Wednesday, November 26th, closing at 1:00 PM.
Thanksgiving Day, Thursday, November 27th CLOSED.

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Closed Veterans Day Tuesday, November 11

We will be Closed Veterans Day Tuesday, November 11

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Closed Columbus Day/Indigenous Peoples’ Day Monday, October 13

We will be Closed Columbus Day/Indigenous Peoples’ Day Monday, October 13

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Closed Labor Day Monday, September 1

We will be Closed Labor Day Monday, September 1

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Closed Independence Day Friday, July 4

We will be Closed Independence Day Friday, July 4

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

CLOSED Juneteenth, Thursday, June 19

We will be CLOSED Juneteenth, Thursday, June 19

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

We will be CLOSED Presidents’ Day Monday, February 17

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

We will be CLOSED Martin Luther King Jr. Day/Civil Rights Day, Monday, January 20

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Special notice for mortgage holders

Special notice for mortgage holders: Because of year-end processing, we are accepting mortgage payments until noon on December 31st. Payments received after will be applied for the 2025 tax year.

NOTICE: New Hours in Concord and Lee

Effective November 1, 2024, our Concord and Lee branches will be open the following hours:

New Hours at the Concord, NH, Branch

Monday – Friday: 9am – 5 pm
Saturday: 9am – Noon

New Hours at the Lee, NH, Branch

Monday – Tuesday: 12 Noon – 5 pm
Wednesday: CLOSED
Thursday – Friday: 12 Noon – 5 pm
Saturday & Sunday: CLOSED

Notice: We will be CLOSED on Columbus Day/Indigenous Peoples’ Day Monday, October 14

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Special Notice: Closing early on Wednesday, September 18th

We are closing early on Wednesday, September 18th for an employee appreciation event. Our Concord office will close at 2:30 pm. We appreciate your support as we recognize our employees and the work they do every day!

24/7 access to your accounts is available through: e-branch, our mobile app (including remote deposit), DirectLine (phone), and ATMs for cash 24/7 with more than 55,000 surcharge-free ATMs at the Allpoint Network. Find the surcharge-free ATM nearest you: Allpoint ATM Locator.

IMPORTANT Fraud Spoofing Reminder

An important reminder: Be cautious about calls seemingly coming from NHFCU requesting your full account or debit card numbers, etc. Fraudsters are known to “spoof” information to appear legit on caller IDs. NHFCU reps and our fraud monitoring services will not ask you for complete account numbers, PINs, etc. If you question the validity of a fraud monitoring call, please contact us directly.

Lobby Closed Morning of August 20th

Our Airport Road lobby will be closed from 9 am – Noon on Tuesday, August 20th.

Please use our drive-up during that time while we make some changes to our space!

Security Enhancement

Enhanced e-branch and mobile security was put into place on July 18th. Please follow the steps you are prompted for the first time you log in after this date. This is an added layer of protection for you.

Special notice for e-branch and mobile users:

Enhanced e-branch and mobile security is in place today. Please follow the steps you are prompted for the first time you log in after this date. This is an added layer of protection for you.

Special notice for e-branch and mobile users:

On July 18, we are enhancing our e-branch and mobile security. The first time you log in on or after July 18, you will be prompted to select how you want to receive a verification code. You will also be prompted to create new security questions. The enhanced security will determine if and when to require additional security questions. Once you set this up, you will have an added layer of security protecting you and your money.

Intermittent issues with e-branch

6/6/2024: We are experiencing intermittent issues with e-branch and are working with our vendor to resolve. Please use DirectLine, our 24/7 phone service or try accessing e-branch again later. If you need something immediately, contact our call center at (603)224-7731 ext.530

Warning: Do not click on links in texts that appear to be from NHFCU.

We received word that members are receiving messages “from us” containing links looking to verify transactions. Do not click on these links as these messages are not from us. If you wish to review what’s happening on your account, please visit e-branch via your laptop or mobile, or call us directly. If you have already clicked one of these links, please contact us immediately.

Warning: Do not click on links in texts that appear to be from NHFCU.

We received word that members are receiving messages “from us” containing links looking to verify transactions. Do not click on these links as these messages are not from us. If you wish to review what’s happening on your account, please visit e-branch via your laptop or mobile, or call us directly. If you have already clicked one of these links, please contact us immediately.

Lee Office Closed 4/5/24

Today, Friday, April 5th, 2024, our Lee office will be closed due to storm related utility issues.

Our Concord office is open regular hours.

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7, along with 55,000 surcharge-free ATMs through Allpoint.

Be safe everyone.

NOTICE: Offices Closed Thursday, April 4th

On Thursday, April 4th, 2024, our offices will be closed due to inclement weather. Providing the proper utilities are available, our remote call center reps are available from 10 to 2 today.

You have access to online banking through e-branch, as well as our mobile app with remote deposit and also 24-hour access to ATMs along with 55 thousand surcharge-free ATMs through Allpoint. Thank you and be safe.

Scheduled System Maintenance

Sunday, March 24, 2024: We are undergoing planned system maintenance which may impact e-branch, mobile banking and Direct Line.

ebranch access

We are experiencing intermittent connectivity issues with e-branch and are working with our provider to resolve this now. Because of this, call volume is high. We apologize for any inconvenience and ask for your patience.

Notice: Scheduled System Maintenance

Sunday, February 25:

We are undergoing planned system maintenance which may impact e-branch, mobile banking and Direct Line.

Notice: Scheduled System Maintenance

Saturday, February 24:

We are undergoing planned system maintenance which may impact e-branch, mobile banking and Direct Line.

Due to staffing issues, our Lee Branch is closing at 4pm on February 1, 2024. We apologize for any inconvenience.

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

The NHFCU Airport Road, Concord office will open Monday, January 29, 2024, at 11:00 AM due to anticipated weather conditions. Our Lee office will be open regular hours, opening at 12 noon.

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Notice: Scheduled System Maintenance

Sunday, January 21:
We are undergoing planned system maintenance which may impact e-branch, mobile banking and Direct Line.

Important Information Regarding Tax Forms

Tax forms 1099-INT, 1098, and 1099-R will be mailed to all members with a postmark of no later than January 31, 2024. Tax form 5498 will be mailed no later than May 31, 2024.

In addition, tax forms will be available to all members via e-branch (please note, these forms will not be accessible through the NHFCU Mobile App).

For details on 1099-INT, 1098, 1099-R and 5498 tax forms click here.

Notice: We will be CLOSED Martin Luther King Jr. Day/Civil Rights Day, Monday, January 15

We will be CLOSED Martin Luther King Jr. Day/Civil Rights Day, Monday, January 15

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Christmas Hours:

Christmas Eve Tuesday, December 24 | Concord: 9:00AM – 1:00PM, Lee: 10:00AM – 1:00PM
Christmas Day Wednesday, December 25 | CLOSED

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

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Thanksgiving Hours:

Thanksgiving Eve, Wednesday, November 27 | Concord: Closing at 1:00 PM, Lee: CLOSED
Thanksgiving Day, Thursday, November 28 | Concord & Lee: CLOSED

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Notice: We will be CLOSED on Veterans Day Monday, November 11

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Notice: We will be CLOSED on Labor Day Monday, September 2

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Notice: We will be CLOSED on Independence Day Thursday, July 4

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

Notice: We will be CLOSED Juneteenth, Wednesday, June 19

Notice: We will be CLOSED on Juneteenth, Wednesday, June 19

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

We will be CLOSED Presidents’ Day Monday, February 19

Notice: We will be CLOSED Presidents’ Day Monday, February 19

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.

NHFCU – Capital Area’s Favorite Credit Union

News, Alerts, and Events

Closed Labor Day, Monday, September 7th

Celebrating Our Cappies 1st Place Win

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Sign Up to Receive Emails from New Hampshire Federal Credit Union

For the most up-to-date information on this incident visit TruStage’s Outage Information page for CU members at Individuals – File a new claim or start a withdrawal.

If you would like to speak to someone at TruStage please call 844.958.8910.

Due to staffing issues, our Lee Branch is closing at 4pm on February 1, 2024. We apologize for any inconvenience.

For your convenience, e-branch, mobile remote deposit, Directline, and debit cards are available 24/7.