When you join NHFCU – you join a team whose mission is making a positive difference in the lives of the people and communities we serve through financial services and education.

Whether you seek part-time or full-time employment, your position plays in an important role to the success of the organization.  If you have the passion to help us help empower the people we serve, we want to talk with you.

Interested in joining our team? Please email us at jobs@nhfcu.org

Job description

Call Center Representative

Job Summary:

As a Call Center Representative, you will be responsible for handling inbound and outbound calls in a fast-paced environment. You will provide member support and develop member relationships through remote access channels. Must be flexible, able to handle multiple priorities, be detail-oriented, and love working with members and numbers.

Duties:

• Support the credit union’s focus on member service and needs-based sales
• Answer incoming calls promptly and professionally
• Perform outreach to members in support of NHFCUs growth and service objectives
• Look for and present opportunities for relationship growth with every interaction
• Perform transactions, accept loan applications and resolve member issues and questions in a professional and efficient manner
• Build rapport and use active listening skills to identify members’ needs and cross-selling opportunities
• Open and close accounts, investigate and resolve member questions, complete and prepare loan documents, etc.
• Must be NMLS registered

Qualifications:

• Three to five years’ experience in credit union or banking customer service
• Strong computer and software application skills
• Excellent oral and written communication/customer service skills with the ability to handle challenging situations professionally
• Problem solving and analytical skills
• Lending/loan processing experience desired
• Sales, service and cash handling experience desired
• Detail oriented and skill in managing multiple and concurrent projects
• Flexible, out-going, customer-friendly personality, with ability to develop and maintain effective internal and external working relationships
• Ability to maintain confidentiality

This position offers the opportunity to work in a dynamic environment where you can utilize your communication skills while developing member relationships. If you are passionate about customer service and thrive in a fast-paced environment, then we encourage you to apply!

Interested in joining our team? Please email us at jobs@nhfcu.org

Job description

Financial Services Representative (Teller/Member Services)

Overview:

We are seeking a dedicated Financial Services Representative to join our team. The ideal candidate will have a strong background in, and a passion for, helping our members achieve their financial goals. The Financial Services Representative will provide member support and develop member relationships primarily through in-branch channels. This person must be flexible, able to handle multiple priorities, be detail-oriented, and love working with members and numbers while supporting a focus on needs-based sales.

Skills:

– Proficiency in performing monetary transaction and working with members on investment and lending products
– Excellent customer service skills with a focus on relationship management
– Knowledge of credit union/banking operations and experience in the industry required
– Strong sales acumen in promoting financial products
– NMLS registration required

Join us as a Financial Services Representative and make a meaningful impact on our members’ financial well-being while advancing your career in the finance industry.

Work Location: In person – Concord, NH 03301 (Required)

Interested in joining our team? Please email us at jobs@nhfcu.org