When you join NHFCU – you join a team whose mission is making a positive difference in the lives of the people and communities we serve through financial services and education.

Whether you seek part-time or full-time employment, your position plays in an important role to the success of the organization.  If you have the passion to help us help empower the people we serve, we want to talk with you.

Interested in joining our team? Please email us at jobs@nhfcu.org

Job description

Overview:

We are seeking a dedicated Financial Services Representative to join our team. The ideal candidate will have a strong background in, and a passion for, helping our members achieve their financial goals. The Financial Services Representative will provide member support and develop member relationships primarily through in-branch channels. This person must be flexible, able to handle multiple priorities, be detail-oriented, and love working with members and numbers while supporting a focus on needs-based sales.

Responsibilities:

Perform outreach and serve members in support of growth and service objectives.

Perform teller transactions, when needed.

Accept loan applications, resolve member issues or problems in a professional and efficient manner.

Build rapport and use active listening skills to identify members’ needs and cross-selling opportunities.

Look for and present opportunities for relationship growth to the members with every interaction.

Investigate and reconcile members’ questions and inquiries with regard to their accounts/services; communicate with the appropriate departments to ensure resolution and member satisfaction.

Answer inquiries, screen, interview and counsel prospective borrowers, including explaining loan options; assist in completing loan documentation; verify and complete appropriate credit checks and prepare loan closing documentation.

Skills:

– Proficiency in performing monetary transaction and working with members on investment and lending products
– Excellent customer service skills with a focus on relationship management
– Knowledge of credit union/banking operations and experience in the industry required
– Strong sales acumen in promoting financial products
– NMLS registration required

Join us as a Financial Services Representative and make a meaningful impact on our members’ financial well-being while advancing your career in the finance industry.

Job Type: Full-time

Benefits:

• 401(k) matching
• AD&D insurance
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Prescription drug insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Banking: 3 years (Required)
• Customer service: 3 years (Required)

Ability to Commute:

• Concord, NH 03301 (Required)

Work Location: In person

Interested in joining our team? Please email us at jobs@nhfcu.org