When you join NHFCU – you join a team whose mission is making a positive difference in the lives of the people and communities we serve through financial services and education.

Whether you seek part-time or full-time employment, your position plays in an important role to the success of the organization.  If you have the passion to help us help empower the people we serve, we want to talk with you.

Interested in joining our team? Please email us at jobs@nhfcu.org

We are hiring for the following positions:

• Assistant Branch Manager
• Financial Services Representative (Teller/Member Services)

Assistant Branch Manager

Job Overview
We are seeking a dedicated Assistant Branch Manager to join our team. The Assistant Branch Manager plays a crucial role in supporting the branch’s daily operations and ensuring exceptional customer service. This position involves assisting the Branch Manager in managing staff, overseeing financial transactions, and fostering a positive environment that promotes sales and customer satisfaction. The ideal candidate will have a strong background in banking and financial services, with a focus on relationship management and resolving problems in compliance with relevant regulations, and supporting management efforts in motivation, training, and accountability toward organizational goals.

Responsibilities

• Ensure compliance with the Bank Secrecy Act, Fair Housing regulations, TILA, and other relevant laws.
• Support financial sales initiatives by upselling products and services to enhance customer relationships.
• Manage customer inquiries and resolve issues effectively to maintain high levels of satisfaction.
• Lead and motivate team members to achieve branch goals through effective leadership and management practices.
• Assist in conducting training for new employees on procedures, financial software, and customer service best practices.
• Monitor fraud prevention and detection measures to safeguard branch assets.
• Participate in loan origination processes, including underwriting and loan processing, ensuring adherence to company policies.
• Maintain accurate records of debits & credits and perform basic math functions as needed.

Experience
Candidates should possess the following skills and experience:

• Proven experience in credit union, banking or financial services with a focus on customer relationship management.
• Familiarity with financial sales techniques and sales management principles.
• Knowledge of FNMA guidelines and mortgage servicing practices is preferred.
• Strong leadership skills with experience in team management.
• Proficiency in cash handling procedures and cash management systems.
• Excellent communication skills to effectively interact with customers and team members.
• This role is an excellent opportunity for individuals looking to advance their careers in banking while contributing to the success of our branch.

Work Location: In person – Concord, NH 03301 (Required)

Interested in joining our team? Please email us at HR@nhfcu.org

Financial Services Representative (Teller/Member Services)

We are seeking a dedicated Financial Services Representative to join our team. The ideal candidate will have a strong background in, and a passion for, helping our members achieve their financial goals. The Financial Services Representative will provide member support and develop member relationships primarily through in-branch channels. This person must be flexible, able to handle multiple priorities, be detail-oriented, and love working with members and numbers while supporting a focus on needs-based sales.

Responsibilities:

• Perform outreach and serve members in support of growth and service objectives.
• Perform teller transactions, when needed.
• Accept loan applications.
• Resolve member issues in a professional and efficient manner.
• Build rapport and use active listening skills to identify members’ needs and cross-selling opportunities.
• Look for and present opportunities for relationship growth to members with every interaction.
• Investigate and reconcile members’ questions and inquiries with regard to their accounts/services; communicate with the appropriate departments to ensure resolution and member satisfaction.
• Screen, interview and counsel prospective borrowers, including explaining loan options; assist in completing loan documentation; verify and complete appropriate credit checks and prepare loan closing documentation.

Skills:

• Proficiency in performing monetary transaction and working with members on investment and lending products.
• Excellent customer service skills with a focus on relationship management.
• Knowledge of credit union/banking operations and experience in the industry required.
• Strong sales acumen in promoting financial products.
• NMLS registration required.

Salary based on experience with starting range from $19 to $25 per hour.

Join us as a Financial Services Representative and make a meaningful impact on our members’ financial well-being while advancing your career in the finance industry.

Work Location: In person – Concord, NH 03301 (Required)

Interested in joining our team? Please email us at HR@nhfcu.org