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Fraud & Security


Information on Equifax's 2017 Cybersecurity Breach
 
Since the news of Equifax's cybersecurity incident broke last week, they continue to release more information.  Here are some of the resources regarding the breach you may be interested in reviewing:
  • Equifax's Notice of the Breach, including identity theft prevention tips and contact information
  • FAQs about the breach
IdentityTheft.gov also offers guidance for the breach and information about the kind of information lost in the incident.  You can also request a free copy of your credit report from all three of the major credit bureaus at AnnualCreditReport.com.   
Protect Your Money & Your Identity
It is very important to remember that NHFCU will never ask or request your personal information via text message, fax or email. Emails may contain links to our website or other sites related to our industry. Never disclose any personal or account information to anyone you do not know. Please contact us immediately if you receive suspicious emails, faxes, phone calls or text messages claiming to be from us.
 
NHFCU takes your personal and account information very seriously. We have many steps to ensuring your information stays secure and confidential. To review our Privacy Policy, click here.
 
 
By practicing good security habits, you can assist us in the protection of your private information. To safeguard your personal information, please follow these guidelines:
  • Be aware the common information that is requested by fraudsters:
    • NHFCU account numbers, Debit/ATM or credit card numbers.
    • Personal Identification Numbers (PIN) and passwords.
    • Social Security number.
    • Mother's maiden name.
    • Other private information.
  • Never reveal your PIN to anyone.
  • Change your PIN at one of our offices, if you suspect it may have been compromised.
  • Store your card number and PIN separately, and never write your PIN on your card.
  • If you use an Online Banking or Bill Pay service, log out when finished and close your browser before leaving your computer.
  • Never leave your computer unattended during an Online Banking session.
  • Never use email to send your non-public information. Please always use our secure e-branch service to communicate with us.
Beware of any email asking you to log into e-branch if it does not link to the official NHFCU website.

Should you ever receive a call or email that you feel is a scam or illegitimate, please inform a Member Service Representative at (603) 224-7731. 
 
To learn about more ways to protect yourself against other threats, click on the helpful links to the left.
 
 
Sign Up to Receive Emails from New Hampshire Federal Credit Union:    
NMLS#: 440568
Routing#: 211489083
©2015 New Hampshire Federal
Credit Union. All rights reserved.
70 Airport Road
Concord NH 03301
(603) 224-7731
(800) 639-4039
47 N. Main Street
Concord, NH 03301
(603) 224-7731
(800) 639-4039
71 Calef Highway
Lee, NH
(603) 224-7731
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Some documents on this website are in PDF format and may requre a PDF reader, you can download Adobe Reader here. For additional accessibility you can also download assistive technology plugins and software here. More about website accessibility. After Hours Report Lost/Stolen VISA Credit Cards: In U.S. (800) 991-4961 Outside U.S. (410) 581-3836 (collect)
After Hours Report Lost/StolenVISA Debit Cards: In U.S. (800) 472-3272 Outside U.S. (410) 581-9994 (collect)