FAQ

Welcome to our Frequently Asked Questions (FAQ) page. Here you will find helpful video tutorials with step-by-step instructions on how to do nearly anything in online and mobile banking. Use the search tool to type in what you are looking for help with and you will be supplied with video options that best match you search terms. All videos available at this time are listed below in order of most requested.
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Paying Your New Auto Loan Using Your Current Bank or Credit Union’s Online Bill Pay

Follow these quick simple steps to use the online bill pay feature at your current bank or credit union to pay your

Setting Up E-Statements
Setting Up e-statements

Follow these quick, simple steps to set up e-statements so that you will be able to view your statements via e-branch

How to Sign up for e-branch

Follow these quick and easy steps to set yourself up for FREE online banking!

Setting Up Alerts in Online Banking
Setting Up Alerts in Online Banking

If you set up online banking alerts you will receive text messages or emails alerting you of transactions made on

click play to watch Applying for a Loan Online
Applying for a Loan Online

If you are interested in finding out more information on any of our loan products or applying, this video is for you!

News, Alerts, and Events

Emily McLeod, Employee of the Month

Congratulations to our newest Employee of the Month, Emily McLeod! Emily received two nominations from coworkers who noted her overall pleasant and happy personality as

Read more August 19, 2024
Debt-Free Scholarship Winner

Alyssa Gilbert, daughter of NHFCU employee Lisa Gilbert, is among the recipients of this year’s John R. Young Career Enhancement Scholarships. Alyssa posed

Read more August 9, 2024
Accurate Contact Information

It's important to keep your contact information up-to-date, including your email address. To review your information and make updates you can login to

Read more August 9, 2024
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