FAQ – Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page. Here you will find helpful video tutorials with step-by-step instructions on how to do nearly anything in online and mobile banking. Use the search tool to type in what you are looking for help with and you will be supplied with video options that best match you search terms. All videos available at this time are listed below in order of most requested.
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Paying Your New Auto Loan Using Your Current Bank or Credit Union’s Online Bill Pay

Follow these quick simple steps to use the online bill pay feature at your current bank or credit union to pay your

Setting Up E-Statements
Setting Up e-statements

DID YOU KNOW? e-statements are safer than paper statements? HOW IS THAT POSSIBLE? We don’t e-mail you a statement, we e-mail you a notification

How to Sign up for e-branch

Follow these quick and easy steps to set yourself up for FREE online banking!

Setting Up Alerts in Online Banking
Setting Up Alerts in Online Banking

If you set up online banking alerts you will receive text messages or emails alerting you of transactions made on

click play to watch Applying for a Loan Online
Applying for a Loan Online

If you are interested in finding out more information on any of our loan products or applying, this video is for you!

Getting to know the NHFCU Mobile Banking App
Getting to know the NHFCU Mobile Banking App

In this 30-minute webinar, we will take you through many of the exciting features of our Mobile Banking App!

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Turning Cards Off and On Using Mobile App

If you have lost your debit card or think it was stolen or compromised, you can turn it off in our NHFCU mobile app.

News, Alerts, and Events

Congratulations, Kim!

Congratulations to Kim Malette, our newest Employee of the Month! Kim was nominated for organizing our very successful Santa for Seniors donation event on behalf of

Read more January 24, 2025
The John R. Young Career Enhancement Scholarship Program

Are you looking for a little extra help with your school expenses? NHFCU wants to help you with a scholarship opportunity! The John

Read more January 23, 2025
Arline Roy Employee of the Month

Please join us in congratulating Arline Roy as Employee of the Month. Arline does an incredible job managing the large amount of paperwork

Read more January 8, 2025
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