Directline Upgrade
NHFCU Upgrade: Directline FAQ
To provide all our members a better Directline experience we have made changes to Directline. To make the upgrade process as smooth as possible we have created a list of frequently asked questions about the Directline upgrades with easy-to-understand answers.
Please check out the questions and answers below. If you can’t find the answer to your question here, please reach out.
Last updated: May 13, 2025
| Is my username the same? | Yes, your username is the same as in was before June 1st. |
| Is my password the same? | No, you will need to change your password. Please call us to change your password. |
| Is the Directline phone number changing? | Sort of, there will now only be one number to call to reach Directline and that is our toll-free number (888) 782-0560. |
| Will direct line work while the branch is closed? | No, all of our online and remote systems will be unavailable as we undergo our upgrades. |
