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ebranch Changes
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ebranch Changes


September 14, 2020
With recent changes to e-branch, here are some tips to help you when you sign on:

Self Service Password Resets
Once you have enrolled in our new e-branch:
Having trouble logging in?  Can’t remember your password? 
You can reset your own password from your own device any time you need it. 24/7/365.  This functionality is available so you can get back up and running even outside of NHFCU business hours.
Here’s how it works:
  • Before you start the process, please note: You are locked out of the system after 4 attempts.
    • When you receive an error message in the “Log On” box:
    • Please go to “Forgot password” and below it click on reset password.
    • You will then follow the steps to reset your password.
    • Your password must be 8-16 characters, using at least one upper case letter, two numbers and/or a symbol/character. Here are the accepted symbols: _ - ! @ $ * ( ) = + { } [ ]
  • You may also reset your password from the NHFCU Home page. Please go to the upper right green e-branch box and click on ick on the link “Forgot Password,” and follow the step-by-step instructions.
 
Other Hints & Information
Be aware, when you first enter e-branch, a portion of your account number will not be listed, and your accounts will not be ordered as they were in the past.  So, we urge you to carefully view your screen set up and take advantage of your ability to customize your views and account nicknames, to make navigating easier. 
To change the details of your accounts, click or tap on Settings, then select Accounts, then Account Settings.

Customizable Views
In the settings section of e-branch, can change your profile information, security and alerts, account information, like giving your accounts nicknames, and your mobile settings.
To change items in your profile, click settings.  Go into the section you want to change and follow the prompts.  In the profile section, you can change your logon ID, password, address, phone number, and email. 
Click on the section in the profile you want to change, and follow the prompts.

e-branch Frequently Asked Questions (FAQ’s)
Why is e-branch changing?
Technology changes fast these days.  We are updating our e-branch system to better support you and improve the functionality of e-branch.  This new e-branch system will offer the flexibility to support changing service expectations while enhancing the protection of your information.

Are my accounts secure?  How safe is this process?
Yes, your accounts and your personal information is secure. The safety and security of your accounts and your personal information is always paramount to us.

Will you have mobile banking and online bill payment now?
Our technology advancement is a transition for the organization.  While there are no immediate new service offerings planned, we will review and prioritize service enhancements based on member needs as we move forward in the months ahead.  

Will I now be able to change my own personal information?
Yes, the new e-branch system allows you access to change personal information such as updating your logon ID, address and phone number.  
To change items in your profile, click settings.  Go into the section you want to change and follow the prompts.  In the profile section, you can change your logon ID, password, address, phone number, and email. 
Click on the section in the profile you want to change, and follow the prompts.
                 

How do I know where to go so I can send an e-branch message?
To send us an e-branch message, you will find an envelope icon to the right of the NHFCU logo. By clicking or tapping on the envelope, you will be redirected to a new screen where you can send us a secure e-branch message. If we send you a reply you will receive an email to your address on file and the envelope icon within e-branch will change to indicate how many new messages you have.

How do I access account history?
To access account history, you will need to click on view all in the recent transaction box. This will redirect you to a new screen where you are able to create a custom search of your account history. If you are not seeing the account history for a specific account, next to account details in this same screen there is an option to switch account.

I had transfers already set up, do I need to set them up again or will these transfers carry over to the new e-branch system?
Your transfers that are already set up will still be active and valid.  However, these scheduled transfers will not be shown on the new e-branch system.  To edit or cancel a transfer that is not shown on the new system you will need to contact our member service department at 603-224-7731. Any transfers that are set up in within the new e-branch system will appear in the scheduled transfers box.

HelpLine:
Change is challenging! We want to make sure you have the answers to the questions that are important to you. Please use our helpline to submit your questions and concerns about this transition. You can call or email us as follows:
Phone: (603)715-9797
Email: help@nhfcu.org
Sign Up to Receive Emails from New Hampshire Federal Credit Union:    
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Routing#: 211489083
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Credit Union. All rights reserved.
70 Airport Road
Concord NH 03301
(603) 224-7731
(800) 639-4039
47 N. Main Street
Concord, NH 03301
(603) 224-7731
(800) 639-4039
71 Calef Highway
Lee, NH 03861
(603) 224-7731
(800) 639-4039
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