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ebranch Changes
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ebranch Changes


Read instructions below before you attempt to log in to our updated e-branch system. For assistance, please call (603)715-9797.  You may also email help@nhfcu.org. 

If you have used e-branch between November 1, 2019 & April 30, 2020, follow the instructions below. 


  • Do not attempt to log in using your current e-branch password. Your log on ID/username remains the same and this is what you will use for your first log in.  Note: If your username contains your name, address, or account number, it may not work with our new system.  Please contact us at 715-9797 to reset this before you log in.  There are also some characters that are not accepted, like the # symbol. Again, please contact us to adjust this for you before you attempt to log in.
  • Your username must be entered in all lowercase letters the first time you log in. The first time you log in, you will need to use a temporary password, which is the following:  the word security PLUS the last four digits of your social security number.  This must also be in all lower case.  Once you are in, you will be prompted to create a new password. Carefully watch as you enter this information as some devices automatically insert upper case letters when you begin typing.
  • Once you are in the system, follow the prompts and use the temporary password in the first box "security" and the last 4 digits of your social security number. Then, input your new password TWICE.
  • Your password must be 8-16 characters, using at least one upper case letter, two numbers and a symbol/character. Here are the accepted symbols: _ - ! @ $ * ( ) = + { } [ ]
  • Once you have successfully updated the new password, follow the prompts to complete 3 new security questions. Your answers must have a minimum of 4 letters. We recommend using all lowercase letters here.
  • Note: Once you log in, you have 15 minutes to reset the new password and security questions. If you do not enter a new password and answers to the security questions in 15 minutes, the session will expire and a new password will need to be generated. If this happens, contact us at 715-9797.
  • After 3 invalid attempts an account will be locked. If after your first attempt you cannot get in the system, please contact us for assistance at (603) 715-9797.
  • Once you have successfully logged in previously, if you have forgotten your password, you can reset your password by clicking the “Forgot password” link.
For assistance, please call (603)715-9797.  You may also email help@nhfcu.org

If you have not used e-branch between November 1, 2019 and May 1, 2020, you will need to enroll as a new user on the main log in page.  Here are the instructions:  


You will need to enroll in online banking as a first-time user. You will be prompted to enter your account number starting with a “0”, the last four digits of your social security number, and the street number of the address we have on file. For example:
Member Account Number: if your account number is 12345, then you will enter 012345.         Last four digits of your social security number: if your social is 123-45-6789, then you will enter 6789
Street number of the address we have on file: if your address is 123 Random St., you will enter 123

 

With our new e-branch system, you are an individual - and ALL accounts related to you as a primary or joint owner will be visible when you sign in to our new e-branch*.

 

Until now, your e-branch access was set up on an account by account basis. Starting May 18, if you share your e-branch log in and password with others - even someone who is a joint owner on one of your accounts - he or she will be able to see ALL of the accounts you have with NHFCU. Protect your privacy: Do NOT share your log in ID or password with others.

 

As long as a joint owner on an account with you is also a member of NHFCU, he/she can also use e-branch to log in, and only accounts he/she has access to will appear for viewing.

What this means: each person logging in to e-branch should log-in using the account where his/her name is listed FIRST on the statement. Every account that is accessible to that person will then appear when he/she logs in to e-branch. If a joint owner does not have an account in his/her name first, he or she must establish one to access e-branch.
*If you are unable to view all the accounts where you are a primary or joint owner, please send a message to member service and note the accounts that are missing.

Other Hints & Information

 

Be aware, when you first enter e-branch, a portion of your account number will not be listed, and your accounts will not be ordered as they were in the past.  So, we urge you to carefully view your screen set up and take advantage of your ability to customize your views and account nicknames, to make navigating easier.
To change the details of your accounts, click or tap on Settings, then select Accounts, then Account Settings.


Customizable Views
You can now adjust how you see your accounts and even give them nicknames that make them easy to identify.


Frequently Asked Questions (FAQ’s)


Why is e-branch changing?
Technology changes fast these days.  We are updating our e-branch system to better support you and improve the functionality of e-branch.  This new e-branch system will offer the flexibility to support changing service expectations while enhancing the protection of your information.

When will the change take place?
Our transition is happening on May 18, 2020. The only change taking place will be the transition to our new e-branch system.  All other systems remain the same.

Are my accounts secure?  How safe is this process?
Yes, your accounts and your personal information is secure. The safety and security of your accounts and your personal information is always paramount to us.

Will you have mobile banking now?
This new e-branch service will allow us to add mobile banking and remote deposit capture in the coming months.  Please follow our website for important updates regarding this new feature.

Will I now be able to change my own personal information?
Yes, the new e-branch system will allow you access to changing personal information such as updating your address, changing your phone number, and much more! Keep in mind that not all documents will be available to you right away.

How do I know where to go so I can send an e-branch message?
To send us an e-branch message, you will find an envelope icon to the right of the NHFCU logo. By clicking or tapping on the envelope, you will be redirected to a new screen where you can send us a secure e-branch message. If we send you a reply you will receive an email to your address on file and the envelope icon within e-branch will change to indicate how many new messages you have.

How do I access account history?
To access account history, you will need to click on view all in the recent transaction box. This will redirect you to a new screen where you are able to create a custom search of your account history. If you are not seeing the account history for a specific account, next to account details in this same screen there is an option to switch account.

Will I be prompted to enter my mobile number the first time using the new e-branch?
YES. However, this has nothing to do with the SMS alerts that can be setup by clicking Mobile.  You will need to manually add your mobile number to the new e-branch. To do so, you will need to select the settings option to the right of the NHFCU logo on the top of the screen. This will direct you to the settings where you will have the ability to enter your mobile number.

I had transfers already set up, do I need to set them up again or will these transfers carry over to the new e-branch system?
Your transfers that are already set up will still be active and valid.  However, these scheduled transfers will not be shown on the new e-branch system.  To edit or cancel a transfer that is not shown on the new system you will need to contact our member service department at 603-224-7731. Any transfers that are set up in within the new e-branch system will appear in the scheduled transfers box.

HelpLine:
Change is challenging! We want to make sure you have the answers to the questions that are important to you. Please use our helpline to submit your questions and concerns about this transition. You can call or email us as follows:
Phone: (603)715-9797
Email: help@nhfcu.org

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