When is the upgrade taking effect?
March 17, 2026.  e-branch, both mobile and desktop, will be unavailable the afternoon of Monday, March 16th returning refreshed on Tuesday, March 17th.

Will e-branch users/ mobile app user need to reset their passwords?
Yes. Instructions have been mailed/emailed to all members and are also available within e-branch. Email Subject line: “e-branch Upgrade – Here’s what you need to know.”

Logging in for the first time on or after March 17th, 2026.

You will need to reset your password, security questions and any account alerts you wish to receive.

• Step 1: Enter your current username when logging in. For the password, enter the last six (6) digits of the primary account holder’s Social Security Number (SSN).
• Step 2: Accept the terms and conditions.
• Step 3: You will be prompted to create a new password (enter “old password,” which at this point is the last 6 of the primary account holder’s SSN, and new password twice).
• Step 4: Set your 5 new security questions.
• Step 5: Select a phone number to receive a code via text or phone call to validate.
• Step 6: Enter the one-time verification code.

Will my current bill pays carry over with the upgrade?
Yes

Will my current reoccurring transfers carry over with the upgrade?
Yes.

Will I need to set up alerts again?
Yes, any alerts you have will need to be set up again.  Go to “Create Alert” on the home page, select an option from the dropdown and follow the prompts.

Why is NHFCU doing another upgrade?
We are laying the foundation to support additional features that our current e-branch cannot.  Online banking and our mobile app will have a new, cleaner look. Your mobile and e-branch options will be the same – Bonus: after the upgrade everything you can do on your laptop in e-branch will be available on our app such as reviewing your statements.