Will e-branch users/ mobile app user need to reset their passwords?
Yes. Instructions have been mailed/emailed to all members and are also available within e-branch. Email Subject line: “e-branch Upgrade – Here’s what you need to know.”

Logging in for the first time after March 17th, 2026.

You will need to reset your password, security questions and any account alerts you wish to receive.

• Step 1: Enter your current username when logging in. For the password, enter the last six (6) digits of the primary account holder’s Social Security Number (SSN).
• Step 2: Accept the terms and conditions.
• Step 3: You will be prompted to create a new password. First enter the last (6) digits of the primary account holder’s SSN under “current password” and then create a new password and enter it twice).
• Step 4: Set your 5 new security questions.
• Step 5: Select a phone number to receive a code via text or phone call to validate.
• Step 6: Enter the one-time verification code.

Please note:

1. Be sure you do not use saved links to our previous log on page.  Clear your cache and type in nhfcu.org
2. If you have unsuccessfully entered your username or password more than 3 times, you need to contact a rep to unlock your access.  You will not receive an email to change your username or password; this is a security feature.

Will I need to set up alerts again?
Yes, any alerts you have will need to be set up again.  Go to “Create Alert” on the home page, select an option from the dropdown and follow the prompts.

Will I need to set up account nicknames again?
Yes, any account nicknames you have will need to be set up again.  Double click on your account and then click on “account information” a box will open and you can add a nickname for the account.

Will my current bill pays carry over with the upgrade?
Yes

Will my current reoccurring transfers carry over with the upgrade?
Yes.

Why is NHFCU doing another upgrade?
We are laying the foundation to support additional features that our current e-branch cannot.  Online banking and our mobile app will have a new, cleaner look. Your mobile and e-branch options will be the same – Bonus: after the upgrade everything you can do on your laptop in e-branch will be available on our app such as reviewing your statements.