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COVID-19 & NHFCU - Updated April 5, 2020
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COVID-19 & NHFCU - Updated April 5, 2020

Sunday, April 5, 2020

4/5/2020 - Drive-Up Hours at Airport Road changing this Tuesday, April 7

To protect our employees, members and community, we are working with limited staff and reducing our drive-up hours at Airport Road beginning April 7:
 
Drive-Up hours effective Tuesday, April 7:
Monday - Friday: 9:00 AM - 3:30 PM
Saturday: 9:00 AM - 12:00 Noon
 
Please note we have also designated our Drive-Thru lanes for specific transaction types:
 
Drive-Up Lane 1: Express -  Limit 1 Transaction: 
  • Deposit No Cash Back
  • Transfers
  • Check Cashing or Withdrawals Only
Drive Up Lane 2: Available for more than one transaction and other services
 
We continue to serve our members via phone and online during our regular business hours: 
Monday - Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 9:00 AM - 12:00 Noon
 
We encourage you to help us in our efforts to maintain social distancing by using our automated services:
  • As a member with NHFCU, you have access to over 55,000 surcharge-free ATMs, worldwide! To locate an ATM near you, search for the Allpoint-Surcharge-Free ATM app on your smartphone or click here.
  • VISA debit cards - *Apple Pay*Google Pay* Samsung Pay* For minimal contact with pin pads and payments when you need to be out shopping, and for online purchases, add your NHFCU debit card to your mobile wallet. Download the App from the App store for your Apple, Samsung or Google device.
  • Free 24-hour telephone access to your account through DirectLine.
  • Free 24-hour online access with e-branch to view account balances, electronic statements and more.
  • Direct Deposit and payroll deductions that allow you to deposit to various accounts.
  • Send funds to us electronically! Our Routing and Transit Number or ABA Number: 211489083. 
Be wary of scams! Do not reveal your personal information to people who call you asking for things like account numbers and social security numbers. Only reveal this information when you have made the call and are certain you are dealing with the proper organization or institution. Go to our website for recent fraud articles relating to COVID-19 scams or Click here.
 
4/1/20 - Keeping you safe curbside -Changes effective March 30
As an essential service during this unprecedented time, we are committed to protecting our community and continue to make adjustments to help us better safeguard everyone - most especially you and our employees. Effective March 30, the following changes to service delivery are in place:

CU CURBSIDE service
We want to be certain you get the services you need in the safest manner possible as we work together to defeat COVID-19. We are implementing technologies and even old-school techniques - like meeting you outside in the lovely spring weather - as we work to further limit person to person contact. So, as weather and circumstances permit, we will come to you curbside for those appointments that might normally take place in our lobbies. 
Just make your appointment and we'll CU Curbside!  (603)224-7731.
Service Hours Effective March 30, 2020:
Drive-up hours at 70 Airport Road, Concord
  • Monday-Thursday, 8:00AM - 5:00PM
  • Friday, 8:00AM - 6:00PM
  • Saturday, 8:00AM - 12:00PM
71 Calef Highway, Lee
As there is no drive-up available at this location, we will CU Curbside for all transactions and other services. Please follow the instructions from our employees to assist us in our service to you, to adhere to the social distancing recommendations of the CDC. Call us at (603)224-7731, ext. 200 for specifics. Service hours remain as follows:
  • Monday - Thursday, 8:30AM - 5:00PM
  • Friday, 8:30AM - 6:00PM
  • Saturday, 9:00AM - 12:00PM
47 N Main Street, Concord - the Center for Finance & Education
  • Classes are being offered via webinar. For the full schedule click here.
  • One-on-one consulting available by phone or in online meeting spaces.
3/27/20 - Changes Beginning March 30, 2020
As an essential service during this unprecedented time, we are committed to protecting our community and continue to make adjustments to help us better protect everyone - most especially you and our employees.  Effective March 30, the following changes to service delivery will be in place:
CURBSIDE service

We want to be certain you get the services you need in the safest manner possible as we work together to defeat COVID-19.  We are implementing technologies and even old-school techniques - like meeting you outside in the lovely spring weather - as we work to further limit person to person contact.  So, as weather and circumstances permit, we will come to you curbside for those appointments that might normally take place in our lobbies.  Just make your appointment and we'll meet you there!  
Service Hours Beginning March 30, 2020:
Drive-up hours at 70 Airport Road, Concord
  • Monday-Thursday, 8:00AM - 5:00PM
  • Friday, 8:00AM - 6:00PM
  • Saturday, 8:00AM - 12:00PM
71 Calef Highway, Lee
As there is no drive-up available at this location, we are bringing you curbside services.  Please follow the instructions from our employees to assist us in our service to you and in adherence with the social distancing recommendations of the CDC. Call us at (603)224-7731, ext. 200 for specifics.  Hours remain as follows:
Monday - Thursday, 8:30AM - 5PM
Friday - 8:30AM - 6:00PM,
Saturday - 9:00AM - 12:00 Noon.
47 N Main Street, Concord - the Center for Finance & Education
  • Classes are being offered via webinar. For the full schedule click here.
  • One-on-one consulting available by phone or in online meeting spaces...or curbside.

3/26/20:
NHFCU is a financial institution, and under the governor's new stay at home orders, we are considered essential and will remain open.
NHFCU is offering some relief to our members in the following ways as we work through COVID-19, as a community:
1) Preventative/Emergency Loans Available through May 1: Avoid high rate credit cards and payday lenders. Borrow from $500-$1,500 from us at a low fixed rate of just 5% APR and no payments due for 90 days. Contact lending at (603)224-7731, ext. 500.
2) Skip-A-Pay available for consumer and VISA credit card accounts in good standing if you are experiencing issues related to COVID-19. Contact us at (603)224-7731, ext. 128.
3) Free financial wellness webinars online - several topics will be available to you online, including group discussions. Sometimes it helps to ask questions and talk to people who are here to help you. Visit our calendar and click to sign up for a class. 

Service Hours March 26 - March 28, 2020:
Drive-up hours extended at 70 Airport Road, Concord
Monday-Thursday, 7:30AM - 6:00PM
Friday, 7:30AM - 6:00PM
Saturday, 7:30AM - 2:00PM
In our continued efforts to provide for the safety of our employees and our members, NHFCU is making the following changes to our operations beginning Monday, March 23:
71 Calef Highway, Lee
As there is no drive-up available at this location at this time, we are making adjustments to the flow of traffic in the transaction area to maintain the social distancing recommendations of the CDC. Office hours remain as follows: Monday - Thursday, 8:30 am - 5 pm, Fridays 8:30 am - 6:00 pm, Saturdays 9:00 am - 12:00 Noon.
47 N Main Street, Concord - the Center for Finance & Education

  • Classes are being offered via webinar. For the full schedule click here.
  • One-on-one consulting available by phone or in online meeting spaces.
  • NHFCU New account, lending, and mortgage services that cannot be completed by phone are available at this location by appointment. Call (603)224-7731 to book an appointment.

3/24/20:
Assistance in place for members adversely affected by COVID-19
These are challenging, stressful times for everyone as we work through the COVID-19 Pandemic.  We know that your first concerns are your health and well-being - as they should be.  Financial strain can make you more vulnerable.  NHFCU is offering some relief to our members in the following ways as we work through COVID-19, as a community:
1) Preventative/Emergency Loans Available through May 1:  Avoid high rate credit cards and payday lenders.  Borrow from $500-$1,500 from us at a low fixed rate of just 5% APR and no payments due for 90 days.  Contact lending at (603)224-7731, ext. 500.
2) Skip-A-Pay available for consumer and VISA credit card accounts in good standing if you are experiencing issues related to COVID-19.  Contact us at (603)224-7731, ext. 128.
3) Free financial wellness webinars online - several topics will be available to you online, including group discussions.  Sometimes it helps to ask questions and talk to people who are here to help you.  Visit our calendar and click to sign up for a class. 
4) Parents...we are developing online webinars for your at-home students.  Please visit our calendar. 
3/18/2020
Drive-up hours will be extended at 70 Airport Road, Concord
Effective March 23rd

Monday-Thursday, 7:30AM-6:00PM
Friday, 7:30AM-6:00PM
Saturday, 7:30AM-2:00PM
Tuesday, March 17, 2020
3/17/2020:
In our continued efforts to provide for the safety of our employees and our members, NHFCU is making the following changes to our operations beginning Monday, March 23:
70 Airport Road, Concord
  • Financial transactions will be available through the drive-up, ATMs, by phone, and online only.
  • Our lobby will be operational by appointment only.
  • We are aligning employees to assist you with your account inquiries both via telephone and online.  
  • Loan applications may be made over the phone and online.
71 Calef Highway, Lee
  • As there is no drive-up available at this location, at this time, we are making adjustments to the flow of traffic in the transaction area to maintain the social distancing recommendations of the CDC.
47 N Main Street, Concord - the Center for Finance & Education
  • Classes are being offered via webinar. Visit our calendar. 
  • One-on-one consulting available by phone or in online meeting spaces.
  • NHFCU New account, lending, and mortgage services that cannot be completed by phone are available at this location by appointment. Call (603)224-7731 to book an appointment.
3/13/2020:
We have been monitoring the coronavirus (COVID-19) and taking steps to proactively minimize the risks to our members and employees.  We are continually reviewing and adjusting our responses, in accordance with the guidance set forth by the Center for Disease Control (CDC). 
Here are some of the things we are doing to help protect everyone we serve:
  • We are following CDC protocols for cleaning public areas regularly, including employee and public workspaces and ATMs.  
  • We have added more hand sanitizer at all locations.
  • We are encouraging employees who feel ill to stay at home.
  • We are encouraging employees to limit their internal person-to-person contact with one another whenever possible.
  • We are limiting organizational participation in public events.
We will continue to take a pro-active stance in protecting everyone we serve as we work to provide you the financial services you need.  Thank you for your patronage and know that we are committed to making sure you receive services in the safest way possible.  While there is uncertainty each day right now, you can be certain that protecting you and your assets is number one our list.
Here are some things you can do to help us protect one another:
  • Take advantage of services online and by phone whenever possible.  This includes things like transaction questions, transfers, loan applications, etc.  
  • Be sure to wash your hands thoroughly with soap or sanitizer before and after monetary transactions - inlcuding ATM access, debit card PIN transactions, etc.  Bring your own pen and sign for those debit card transactions. 
  • Be wary of scams!  Do not reveal your personal information to people who call you asking for the things like account numbers and social security numbers.  Only reveal this information when you have made the call and are certain you are dealing with the proper organization or institution.

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NMLS#: 440568
Routing#: 211489083
©2015 New Hampshire Federal
Credit Union. All rights reserved.
70 Airport Road
Concord NH 03301
(603) 224-7731
(800) 639-4039
47 N. Main Street
Concord, NH 03301
(603) 224-7731
(800) 639-4039
71 Calef Highway
Lee, NH
(603) 224-7731
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