NHFCU eBranch e-branch Tips, Tricks & our Mobile App
Rates | Apply Now | News | Calculators | Fraud & Security
Home Services Mortgages Centers for Finance & Education Your Money 24/7 Join NHFCU Contact Us/Hours/Locations
Your Money 24/7
VISA Debit Cards
eBranch Disclosure
Direct Deposit

eBranch Disclosure

 e-branch & DirectLine Agreement and Disclosure

Remote Access to your Accounts by Internet or Phone

***Print and Retain for Future Reference***

This agreement and disclosure is the contract which covers your and our rights and responsibilities concerning DirectLine and e-branch services with New Hampshire Federal Credit Union. By requesting and using DirectLine or e-branch, each of you, jointly and severally, agree to the terms and conditions in this Agreement, and any amendments. The words "you", "your" and "yours" mean those who request and use the service and any authorized users or joint owners of accounts accessed under this Agreement. "We", "us" and "our" mean New Hampshire Federal Credit Union.

We reserve the right to change the terms and conditions upon which this service is offered. We will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of DirectLine or e-branch is subject to existing agreements and regulations governing your accounts and any future changes to those agreements and regulations.

Account Access.
If we approve your application, you may use a phone or a personal computer or device and Internet access to obtain information and perform transactions on your accounts. You must use your PIN or Password along with your account number to access your accounts. Service is not guaranteed, but will normally be accessible seven days a week, twenty-four hours a day. You are responsible for the set-up and operation of your phone and personal devices. We will not be responsible for any errors or failure involving telephone service, Internet service, your telephone, your computer or device, or its software.

We will disclose information to third parties about your account or the transfers you make:
  • where it is necessary for completing transfers;
  • in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
  • in order to comply with government agency or court orders;
  • if you give us your written

View our Privacy Notice here.

Currently, you may perform the following using DirectLine or e-branch service: transfer funds between your savings, checking, and loan accounts, transfer funds to other member accounts you have pre-authorized, review account history and balance, and withdraw checks payable to yourself from your savings, checking or revolving loan account.

Currently, you may also perform the following using e-branch: communicate with us via e-branch e-mail, download your account information to financial management software programs you've purchased such as Quicken or Microsoft Money. Transactions involving your deposit accounts, including checking account stop payment requests, will be subject to the terms of your account agreement. Transactions involving a line of credit loan account will be subject to your loan agreement and disclosures.

Transfers and limitations.
Telephonic and electronic transfers from a savings or money market account are limited to a total of six per month. This includes transfers made via DirectLine, e-branch, automatic overdraft coverage, ACH Automated Clearing House, EFT Electronic Funds Transfer, and transfers requested by voice over the phone. (Transfers with your signature and transfers made via ATM or VISA Check Card are unlimited.) You may transfer up to the available balance in your account at the time of transfer. We reserve the right to  refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required minimum balance, or otherwise require us to increase our required reserve on the account.

Account Information.
The account balance and transaction history information may at times be limited to recent account information involving your accounts. Also, the availability of funds for transfer may be limited due to the processing time for transactions and our Funds Availability Policy.

We reserve the right to terminate this agreement at any time. You may terminate this agreement at any time by notifying us in writing at:

NH Federal Credit Union
70 Airport Road
Concord, NH 03301

Termination shall be effective the first business day following receipt of your written notice. Termination will not affect the rights and responsibilities of the parties under this agreement for transactions initiated before the effective date of termination.

Your Liability.

You are responsible for all transfers you authorize under this agreement. If you permit other persons to use your PIN or Password, you are responsible for any transactions they authorize or conduct on any of your accounts.
Tell us AT ONCE if you believe your PIN (Personal Identification Number) or Password has been lost or stolen. You could lose all the money in your account plus your maximum overdraft lines of credit. Telephoning is the best way of keeping your possible losses down. If you believe your PIN or Password has been lost or stolen, and you tell us within two business days after you learn of the loss or theft, you can lose no more than $50 if someone used your PIN or Password without your permission.

If you do NOT tell us within two business days after you learn of the loss or theft of your PIN or Password, and we can prove we could have stopped someone from using your PIN or Password without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us AT ONCE. If you do not tell us within sixty days after the statement was mailed to you, you may not get back any money you lost after the sixty days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.

Personal Identification Number (PIN) and Password.
You should guard the secrecy of your PIN and/or Password. Memorize them to maintain confidentiality. If you forget your PIN or Password, notify us in writing. We will not give them out over the telephone. You agree to take all reasonable precautions that no one else learns your PIN or Password.

Contact in Event of Unauthorized Transfer.
If you believe your PIN or Password has been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, call, come in or write to:

New Hampshire Federal Credit Union
70 Airport Road
Concord, NH 03301

Business Days.
Business days are Monday through Friday 8:30am - 5:00pm, except for holidays.

Periodic Statements.
You will receive a monthly account statement unless there are no transfers in a particular month. If your account is active, you will receive the statement at least quarterly. If your account is inactive for twelve months or more, you will receive the statement annually.

Our Liability for Not Completing Transfer.

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages.

However, there are some exceptions. We will not be liable, for instance:
  • if, through no fault of ours, you do not have enough money in your account to make the We will notify you in writing if this occurs.
  • if the funds are subject to legal process or other encumbrance restricting such transfer, if the transfer would go over the credit line on your loan, if the system was not working properly and you knew about the breakdown when you started the transfer,
  • If circumstances beyond our control (such as fire, flood, telecommunications outages, postal strikes or other postal service delays, equipment or power failure) prevent the transfer, despite reasonable precautions that we have taken, if the error was caused by a system beyond our control, such as your Internet Service Provider,
  • If you used the wrong access code or you have not properly followed any applicable computer, Internet Access, or Credit Union user instructions for making transfer transactions,
  • If either you or we have terminated this agreement, other exceptions that may be indicated in our agreement with you or that we may establish from time to In Case of Errors or Questions About Your Electronic Transfers. Telephone us at (603)224-7731 or write us at:
New Hampshire Federal Credit Union
70 Airport Road
Concord, NH 03301
as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than sixty (60) days after we sent the first statement on which the transfer appeared.
  • Tell us your name and account
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more
  • Tell us the dollar amount of the suspected
If you tell us orally, we may require that you send us your complaint or question in  writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

We will tell you the results within three (3) business days after we finish our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.  If a notice of error involves an electronic funds transfer that occurred within thirty (30) days after the first deposit to the account was made, the applicable time periods for action shall be twenty (20) business days in place of ten (10) business days. If a notice of error involves an electronic funds transfer that was initiated in a foreign country or occurred

within thirty (30) days after the first deposit to the account was made, the applicable time period for action shall be ninety (90) calendar days in place of forty five (45) calendar days.

Governing Law.
This Agreement shall be governed by and construed in accordance with all applicable federal laws and all applicable substantive laws of the State of New Hampshire where you opened your account, and the Bylaws of the Credit Union as they now exist or may be hereafter amended. You understand that we must comply with these laws, regulations, and rules. You agree that if there is any inconsistency between the terms of the Agreement and any applicable law, regulation, or rule, the terms of this Agreement will prevail to the extent any such law, regulation, or rule may be modified by agreement between us. By entering and using DirectLine or e-branch, you are agreeing to the terms above.

End of Disclosure
Sign Up to Receive Emails from New Hampshire Federal Credit Union:    
NMLS#: 440568
Routing#: 211489083
©2020 New Hampshire Federal
Credit Union. All rights reserved.
70 Airport Road
Concord NH 03301
(603) 224-7731
(800) 639-4039

(603) 224-7908
47 N. Main Street
Concord, NH 03301
(603) 224-7731
(800) 639-4039
71 Calef Highway
Lee, NH 03861
(603) 224-7731
(800) 639-4039
Site Map | Careers | Privacy Policy | Publications | Contact Us/Hours/Locations
Some documents on this website are in PDF format and may requre a PDF reader, you can download Adobe Reader here. For additional accessibility you can also download assistive technology plugins and software here. More about website accessibility. After Hours Report Lost/Stolen VISA Credit Cards: In U.S. 1-855-445-1231 Outside U.S. 301-837-8410 (collect)
After Hours Report Lost/StolenVISA Debit Cards: In U.S. (800) 472-3272 Outside U.S. (410) 581-9994 (collect)