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Congratulations to Gail Dorval-Martinez on her retirement from NHFCU

Congratulations to Gail Dorval-Martinez on her retirement from NHFCU on December 29, 2023! Longtime members likely recall Gail as a fixture in our teller area, where she led our teller line from 1982 until … 2003. At that time, Gail left NHFCU to pursue other career interests. But in 2016 … we lured her back! She helped us through a core processing transition and created new efficiencies in the teller area. Gail’s extensive knowledge and attention to detail has made a lasting impact on NHFCU and our members.

When Gail began in the 1980s with NHFCU, ATMs and debit cards did not exist. NHFCU did not even have a drive-up at our main location – that arrived in 1986! In those days, there were four to five teller windows always open, and lines with a dozen or more people waiting were common. Tough to imagine that today. As technologies changed, Gail led transitions for NHFCU – to cash recycling machines, coin counting machines, and much, much more.

However, Gail’s greatest impact for NHFCU has always been with people. Gail has an uncanny ability to detect when something is amiss and has saved countless members from becoming victims of fraud. In her time with us, Gail hired and developed numerous employees who were promoted to new positions and/or later become leaders for NHFCU (in fact, this author is one of them … you guess who I am!). Beyond the employees who are part of her legacy with NHFCU, Gail’s greatest contribution is for our members and her commitment to making their lives better, one person at a time. Any member who has ever worked closely with Gail will attest to this.

Gail, we will miss you and wish you all the best as you reap the rewards of a job more than well done.

Gail at teller windowGail and team of tellers

 

GailBill and Gail

 

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