Tuesday, April 21, 2015
Susan Libby joined NHFCU as a loan officer on April 23, 1985, during the heyday of interest rates at or above 10% APR, alongside the sweeping popularity of the use of credit cards in everyday life (NHFCU had introduced them in 1983). In a few short years, Susan's attention to detail and talents in working with members in sensitive situations led her to a promotion to Collections Manager, where she diligently worked to get members' finances back in order while getting NHFCU repaid. Her success in our collections area and her widening knowledge of lending and compliance led to Susan's appointment to Assistant Vice President of Lending in 1994. In that position, Susan honed her skills further, as she played an important role in the conversion to a new computer system, the development of loan products, along with leadership in collections and compliance.
Today, Susan has broadened her skill set and is NHFCU's AVP of Sales & Service Operations, where she oversees debit and credit cards, ACH, and our share draft programs. If you ask her co-workers what makes Susan remarkable, they will tell you it is her ability to remember every member she has worked with, and all of the details surrounding their situations. Susan's empathy toward members' difficulties and her personal touch and concern has directly led to NHFCU's successful, long term relationships with its members. We congratulate Susan and thank her for everything she does to make a positive difference for our members every day!